This book serves as the link between the canine knowledge of a dog trainer and the effective communication with dog owners. In order to guide them competently, the trainer must master not only canine communication but also interpersonal communication. Alongside various conversation and teaching methods, the book imparts speaking skills and how to handle different types of conversations. How do I properly structure individual or group training? What does a good client relationship look like? What should I do if clients stop coming? How do you address uncomfortable topics appropriately, and how do you respond to criticism? You will find the answers here.