For some time now, service companies have been assumed to have a close relationship between employee satisfaction and customer satisfaction. The corresponding theoretical considerations are plausible and have led to a significantly greater emphasis on employee satisfaction in various industries than in the past. A recent example of this is the banking sector, which, in its efforts to regain customer trust, is also paying more attention to employee satisfaction as a factor of customer orientation. It is all the more surprising that, to date, relatively few studies exist that empirically examine whether and how strong this relationship actually is.