In the age of globalization, the office has become mobile: phone calls are made from the airport gate, contracts are signed during business lunches, and new service providers are met in the Far East. When supervisors and colleagues are on the go, the responsibility for day-to-day operations lies in the hands of the back office. This requires organizational talent, flexibility, and assertiveness. The book change@office describes the changes in the requirements profile for support staff - also from the perspective of supervisors. The author provides valuable insights for a well-functioning back office and shows how to remain a sought-after assistant in times when efficiency and rational work are paramount, even as staffing levels become increasingly thin, and offers guidance for virtual relief for executives.