The second, completely revised and expanded edition of this recognized work shows leaders and HR professionals how to filter out the most suitable candidates to fill a new position effectively. In interviews, candidates often do not respond directly and spontaneously. They act with tactical intent and prepare specifically through training. This behavior makes it difficult for employers to make confident hiring decisions. Readers will learn in this book how candidates can be encouraged to speak using the right interview techniques, how to evaluate answers, and how interviewers can optimally train their own approach. Conversation plans, evaluation sheets, and precise checklists complement the practical chapters.