The book provides a concrete guide for companies on how to build and manage a service business. It is divided into seven action areas. The foundation is based on the experiences of six multi-year research projects in collaboration with more than 40 companies. These companies come from diverse industries such as mechanical engineering, automotive manufacturing, and the maritime industry. Industrial services are seen as a beacon of hope for manufacturing companies, as the margins in product business are declining due to intense competition. In addition to high margins, industrial services offer the opportunity for differentiation in competition, increased customer proximity, and stabilization of revenues in light of economic fluctuations. However, establishing a service business is not a trivial task. The choice of service strategy, the G.