The book describes the theory and practice of communication in the daily operations of a hospital among various professional groups. It examines not only communication among colleagues and doctor-patient interactions but also external representation. Numerous practical examples complement the discussions. Many insights and useful tips for successful conversations, the use of technical communication tools in hospital operations, a take-home message at the end of each chapter, as well as many diagrams and checklists make the book a handy reference work for all professional groups working in a hospital.