Shared services and BPO have revolutionized support processes such as accounting, IT, and human resources within companies. Medium and large firms consolidate their administrative processes into service units and choose cost-effective locations in Eastern Europe, India, or China. Many companies are separating from support processes and entrusting them to specialized service providers. How shared services, business process outsourcing, and offshoring are viewed by experts, and how company leaders implement them, is demonstrated by long-time management consultant and professor of international controlling Sören Dressler. A practical guide to implementing shared services and BPO, as well as selecting the right locations, complete with concrete recommendations and numerous best practice examples.