Up- und Cross - Selling
German, Tanja Hartwig called Harbsmeier, 2008More than 10 pieces in stock at supplier
Product details
The additional sales in customer service have gained importance in recent years. The author, an expert in customer communication and telephone training, highlights how to implement upselling and cross-selling in the company, optimally qualify employees, and organize a sales-active call center as a profit center. The book conveys the essential foundations for successful cross-selling and upselling and presents practical implementation examples.
topic | Economy & Law |
Language | German |
Author | Tanja Hartwig called Harbsmeier |
Year | 2008 |
Number of pages | 159 |
Book cover | Paperback |
Item number | 7098330 |
Publisher | Gabler |
Category | Reference books |
Release date | 22.12.2017 |
topic | Economy & Law |
Language | German |
Author | Tanja Hartwig called Harbsmeier |
Year | 2008 |
Number of pages | 159 |
Book cover | Paperback |
CO₂ emissions | 0,35 kg |
Climate contribution | EUR 0,12 |
Product Safety |
30-day right of return if unopened
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