This book offers everything an aspiring specialist in health and social services needs to know across 816 pages. It presents the material in a systematically structured overview, practical and written in easily understandable language with many case studies. Created by professionals for the professionals of tomorrow. The structure is based on the legal regulation from July 2011 and the DIHK framework plan from December 2011. The book covers all areas of action: planning, controlling, and organizing operational processes, managing quality management processes, designing interfaces and projects, controlling and monitoring business processes and resources, leading and developing personnel, as well as planning and implementing marketing measures. At the end of each chapter, the reader will find self-assessment tasks. Additionally, there is a complete written final exam with tasks and solutions. A collection of the most important formulas and exam tips rounds off the offering.