It is astonishingly simple to practice good - not "pretty" - correspondence. As a secretary, you are surely interested in making an impact with your communication style and eliciting the desired behavior from your business partner. Every day, you independently handle the correspondence. Suddenly, you find yourself unsure about something or not entirely certain. In this book, you will find answers to (almost) all your questions. How do I systematically, logically, and pleasingly structure a letter? How do I avoid outdated expressions, clichés, or convoluted writing styles? How do I write in accordance with DIN 5008? What are the ambiguous cases in correspondence? If your style is to say more with fewer words and you want to communicate simply, clearly, and successfully, then you have made an excellent choice with this book. You should always keep it within reach at your workplace.