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Gestaltung von Produktänderungen im Kontext hybrider Produkte

German, Christian Gille, 2013
Price in EUR including VAT
Delivered between Wed, 10.6. and Fri, 12.6.
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Product details

One of the essential goals of technical product changes is to rectify unwanted but nonetheless occurring product defects and deficiencies after series approval. Based on feedback from production and service, as well as in response to customer complaints, the process for error correction is initiated. Due to the already advanced lifecycle after series approval, late product changes are associated with comparatively high costs. Nevertheless, economic considerations are often not conducted, as the impacts associated with a product change are numerous and difficult to capture. This issue becomes even more relevant in the context of hybrid products. In machinery and plant engineering, tangible goods and full-service packages are often sold bundled together.

Key specifications

topic
Economy & Law
Language
German
Author
Christian Gille
Year
2013
Number of pages
296
Book cover
Paperback

General information

Item number
8236032
Publisher
Springer
Category
Reference books
Release date
3.4.2018

Book properties

topic
Economy & Law
Language
German
Author
Christian Gille
Year
2013
Number of pages
296
Book cover
Paperback

Voluntary climate contribution

CO₂ emissions
0,35 kg
Climate contribution
EUR 0,12

Legal Notice

Product Safety

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
Legal concerns

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Reviews & Ratings

Statutory warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Galaxus
  • 1.Rheinwerk
    0 %
  • 1.S.Fischer
    0 %
  • 1.Springer
    0 %
  • 1.Stämpfli
    0 %
  • 1.Ullstein
    0 %

Statutory warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Galaxus
  • Springer
    Not enough data
  • An der Ruhr
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data

Unfortunately, we don't have enough data for this category yet.

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Galaxus
  • 56.Orell Füssli
    1,1 %
  • 56.Penguin Random House
    1,1 %
  • 56.Springer
    1,1 %
  • 60.An der Ruhr
    1,2 %
  • 60.Don Bosco
    1,2 %
Source: Galaxus