"You can't do it like that!", "What do you look like?" or simply always "No!" - Who doesn't know those people who always think they know better, constantly complain, or are fundamentally opposed to everything, making life miserable for others? The author identifies and describes various types of people and illustrates their typical behaviors with examples. Because only when we recognize the intentions behind a behavior can we effectively deal with it and respond. Readers receive concrete solutions and tips on how to effectively manage different types and defuse situations without getting into a conflict. Learn how people tick and what impact that has on you! Discover how you can handle a variety of situations with successful self-management and purposeful communication.