Thesis from 2017 in the field of Leadership and Human Resources - Employee Motivation, grade: 1.0, University of Music and Theatre Hamburg, language: German. Abstract: The paper will first explain the fundamentals of communication. To this end, I will closely examine the theses of Paul Watzlawick and investigate the non-directive counseling method of Carl R. Rogers, which is fundamental to active listening.

Subsequently, I will take a closer look at the "Communication Square" by Schulz von Thun, in which the insights of Watzlawick and Rogers are combined and supplemented. In the second part of the paper, I will define active listening and describe the associated conditions and methods. In the final section, the methodology of active listening will be applied and discussed using a case study from my professional practice.