MyDHF is the learning platform for aspiring retail professionals with a federal diploma. The accompanying volume "Fundamentals 2" contains all the factual texts from the modules of the second year of training. The clear structure of the content and the informative graphics support practical engagement with the important topics of retail across various areas of competence: HKB A: Shaping customer relationships, HKB B: Managing and presenting products and services, HKB C: Acquiring, contributing to, and further developing product and service knowledge, HKB D: Interacting within the company and in the industry.