Professional appraisal interviews are indispensable for every company. They create trust between superiors and employees and defuse conflicts before they escalate. This practical handbook helps managers prepare for their discussions with employees in a targeted manner, conduct them safely, and evaluate them professionally. You will find all about target agreement, assessment, conflict, and development discussions, as well as original guidelines and experience reports from renowned companies and institutions such as Bertelsmann, BMW, Goethe-Institut, HypoVereinsbank, IZB SOFT, Quelle, and Siemens. The CD-ROM contains discussion forms that can be adapted to individual requirements.