Human resources employees accompany and shape processes and changes within their companies. They need to understand who behaves how and why that is the case. Therefore, managers and employees expect them to know and master the necessary competencies and strategies. The book demonstrates how HR staff can successfully accompany change processes, the role of personnel management in transformation, and which tools and techniques are important and helpful. It presents fundamental systemic consulting methods as well as goal-oriented communication techniques. This way, you can also convince as a qualified contact person during organizational changes. Contents: Basics and pitfalls of change management, change management in companies, understanding employees' mental models, techniques and tools for HR professionals in change projects, foundations for successful implementation.