Wherever people work together, conflicts will inevitably arise. But when and how do conflicts occur in the workplace, and how can they be resolved? This book describes their emergence and outlines the phases they go through. Practical examples make it easier for you to analyze your own situation and take appropriate action. The authors present pathways to solutions and explain how you can intervene and mediate at any time. They also show how to best behave when you are part of a conflict. Contents: Proven methods for recognizing and resolving conflicts, the best conflict management: targeted prevention, values-based conflict resolution, the role of the conflict moderator, conflict resolution strategies for practice, conflicts and groups, bullying. Includes numerous questionnaires and checklists for conflict analysis, moderation, and resolution. New in the 6th edition: Conflicts and their management in a virtual context.