What do you do when your conversation partner talks you down? How do you get emotionally reactive employees to become objective again? How do you formulate goals with your employees that can be verified later? This book shows you the right conversation techniques and how professionals handle such situations. Contents: Instructions and examples for all important conversation techniques and situations between managers and employees. Identify deficiencies in conversation techniques with the Kienbaum competency tests. Improve conversation techniques with "I" messages, active listening, and questioning techniques. Employee discussions, goal-setting conversations, and conflict moderation. New: How to communicate effectively in intercultural teams using the right conversation techniques.