The book is a practical guide for efficient dunning that delivers measurable results. You will learn how to encourage late-paying customers to settle their debts, either in writing or by phone. The authors also explain how to enforce your claims without alienating your customers. Contents: What you need to know about debt law. How to create audit-proof invoices. Effectively organizing the collection process and dunning procedures. Dunning effectively without losing customers. The transition to legal collection. Online tools: sample dunning letters, conversation guides, workflow representations, checklists.