Digitalization requires continuous change in all companies, departments, and workplaces. Current studies show that the success rate in the face of digitalization and globalization is actually declining. How can change be successfully implemented in a company? The authors clearly and practically explain in this book what promotes and hinders change: - What does change management mean and how does a change process unfold? - What are the main reasons for the failure of many change projects? - Introduction of four innovations derived from the Zurich Resource Model (ZRM®). This allows change management to be specifically optimized regarding the individual motivation of employees. - Through five protagonists, it is demonstrated how the ZRM® works in practice. "Change Management - How to Make It Work.".