How can one communicate with elderly people in need of care in a way that is both understandable and respectful? In her successful book, the author develops practical and easily implementable suggestions for improvement. She illustrates how age-related illnesses can impair communication skills and shows realistically how caregivers communicate with residents and how they could do it better. For the third edition, the author has made the examples even more readable and incorporated the latest findings from the literature. Contents include: I Communication models in elderly care training - Four ears are not enough! II Language use in elderly care - Communication as a key qualification in caregiving - Characteristics of communication in elderly care - Speaking with and about residents - Humor; Addressing; Care-We - Baby talk in elderly care - Dealing with conflicts.