Mastering difficult situations, resolving conflicts. The communication psychology of Schulz von Thun has found its way into various practical fields. The three-part series "Impulses" provides illustrative examples and actionable suggestions for practitioners and interested laypeople. This concluding volume focuses on everyday communication. How can one best deal with difficult situations and conflicts? And: Is psychology always helpful - or does it sometimes create problems in the first place? "When it comes to communication or rhetoric, one cannot avoid the name Schulz von Thun.".