Increase customer satisfaction, meet the requirements of the standard, and ensure sustainable success! Successfully implement ISO 9001 in the service sector. Put the customer at the center. Many examples and practical tips. With concrete action recommendations. Bonus: E-book included. Few areas are as diverse as the service sector. This term encompasses a wide range of companies or departments, but they all share a common goal: to survive in the long term, they must sustainably ensure customer satisfaction! ISO 9001 is the central quality standard for the service sector as well. This guide provides instructions on how to implement ISO 9001 in the service sector while consistently placing the customer at the center.