The focus of this book is on the individual within the web of their professional existence, including their thoughts, feelings, and behaviors, particularly their communication and interaction with colleagues, superiors, and the organization, as well as the resulting conflicts in everyday organizational life. It explores how personal development influences the handling of factual and personnel demands, how the individual characteristics of personalities can either facilitate or hinder the management of everyday issues related to content, leadership, and communication, and what specific conflicts with employees or leaders one may inadvertently invite without being aware of it. Drawing on concepts from transactional analysis, the authors demonstrate how individuals can be described in terms of their personality structure (ego states).