This book emphasizes practical application. It presents a variety of methods and techniques for all phases of mediation, which have been tested and further developed through years of experience in mediating team and group conflicts. You will experience the craft of conflict resolution up close, as the methods are demonstrated using concrete cases from everyday mediation. Alongside the methodological know-how, the essential attitude for successful conflict mediation is palpable: presence, transparency, empathy, and trust in the process. The book is a treasure trove of knowledge, experiences, ideas, and inspirations for anyone who works professionally with teams and groups, such as mediators, facilitators, leaders, team managers, project managers, organizational developers, teachers, social workers, and trainers.