Best practices from years of mediation experience. This book presents the most successful methods of mediating groups and teams. For particularly complex methods, there is a FAQ section: using typical questions from the authors' seminar experiences, readers are guided in their practical application. The methods are also practically demonstrated through three staged mediation cases in video tutorials. The film examples are ideal for self-organized learning as well as for training purposes. To optimize the offering for readers, templates for flipcharts and posters have been designed, which are now also available online in this new edition. They can be edited and adapted for individual mediation cases.