Practical training in conflict resolution within teams and groups, featuring guides, method cards, exercises, role plays, and checklists. With this card set, you gain insight into the toolkit of experienced team mediators. Christian Bähner, Monika Oboth, and Jörg Schmidt share their professional expertise, honed and developed over many years in mediating team and group conflicts. The cards include new and proven tools for conflict resolution in groups. They are aligned with the phases of mediation and come with clear tips for individuals who wish to facilitate conflict resolution. Cheat sheets with suggested phrases, helpful models, and checklists make this toolkit a valuable resource for preparation and during the execution of a team mediation. All methods and suggestions take into account the necessary mindset.