Modeling and simulation of IT service processes
German, Christian Bartsch, 2010More than 10 pieces in stock at supplier
Product details
One of the reasons for the inaccurate determination of service levels in IT service agreements lies in the informal representation of IT service processes. This work develops an integrated method that allows service providers to model and simulate various quality characteristics of IT services and the IT service processes required for their delivery.
topic | Technology & IT |
Language | German |
Author | Christian Bartsch |
Year | 2010 |
Number of pages | 374 |
Book cover | Paperback |
Item number | 7388436 |
Publisher | kit |
Category | Reference books |
Release date | 19.1.2018 |
topic | Technology & IT |
Language | German |
Author | Christian Bartsch |
Year | 2010 |
Number of pages | 374 |
Book cover | Paperback |
CO₂ emissions | 0,35 kg |
Climate contribution | EUR 0,12 |
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