Skilled work (school) from 2012 in the field of social pedagogy/social work, grade: 1.0.

Language: German.

Abstract:

Table of contents:
1. My motivation
2. Introduction
3. What is a conflict?
3.1 Definition of conflict
3.2 Intrapersonal conflict
3.3 Interpersonal conflict
4. Conflict types and their causes
4.1 Distribution conflict
4.2 Perception conflict
4.3 Value conflict
4.4 Role conflict
4.5 Goal conflict/conflict of interests
4.6 Organization/information conflict
4.7 Relationship conflict
5. Conflict analysis
5.1 10 questions on conflict diagnosis
5.2 The 9 levels of conflict according to Friedrich Glasl
5.3 Conflict resolution models
5.3.1 Win-win model
5.3.2 Force/pressure
5.3.3 Giving in
5.3.4 Avoid
5.3.5 Compromise
5.3.6 Direct confrontation
6. A conflict discussion stands at
6.1 Rules in conflict discussion
6.2 Attitude in conflict.