Don't let conflicts at work weigh you down unnecessarily. This book guides you step by step to better understand and effectively resolve conflicts. You will learn:

1. How people differ and how these differences can lead to conflicts.
2. How to respond appropriately in emotionally charged situations and maintain perspective.
3. How to clarify what you truly need and what options are available to you.
4. How to communicate your needs effectively and handle difficult situations.
5. When a conflict is unsolvable and how to come to terms with it.

The book is based on the latest findings from neuroscience, behavioral economics, negotiation theory, communication studies, and self-management. After reading, you will have all the information you need to understand and resolve conflicts in a professional setting, while also gaining insights about yourself and how to interact with others in general.