Managers are often confronted with conflict-laden conversations in their professional lives. However, there is often a lack of adequate preparation for such critical situations. This leads to problems that disrupt the entire team. Therefore, good conversation preparation is essential. This book illustrates, through specific areas of conflict and numerous case studies, how even challenging conversations can be conducted successfully. This includes discussions with employees, patients, relatives, health insurance staff, and MDK representatives, as well as other relevant groups in everyday life. The authors not only describe concrete cases but also place them within a didactic framework and identify success factors. Thus, this book aids in reflecting on past behavior, optimizing one's conversational skills, and presenting suitable alternatives.