Proven Lean Strategies for Efficient Office Workflows

In the administrative areas of every company, lead times, productivity, and quality are just as important as in production areas. The problem is that while Lean concepts for production are well-known and proven, few people know whether they are applicable to administration as well. This book provides a solution. Based on the seven types of waste, the author presents clearly defined approaches and methods for significantly streamlining office processes.

You will learn:

• Which Lean approaches are best transferable to administration and what the biggest hurdles are.
• Through real case studies, when which concepts have the greatest impact.
• How to implement a reduction in lead times and an increase in productivity and quality in your office processes, such as in proposal creation, complaint handling, and project ramp-up.

The fundamental ideas of Lean Administration are applicable in most companies. The case studies in the book relate to a variety of production environments, ranging from large to small series and project business.