1. Leading change
2. Creating a successful business
3. Managing the economy in your vet clinic
4. What leaders really do
5. What does a practice manager do
6. Effective communication: the vital link
7. Understanding your staff - what makes people tick
8. Developing your practice team
9. Marketing your practice
10. Professional retailing in practice
11. Understanding your clients
12. Achieving excellence in client service
13. Compliance: the art of making effective recommendations
14. Role of wellness healthcare in veterinary practice
15. The future of veterinary business

Appendix
1. Telephone skills
2. Planning and managing effective team meetings
3. External lecturing
4. Process mapping and quality control
5. Setting fees in practice
6. Practice promotional literature
7. Conducting market surveys
Index.