Conflicts arise in all classic fields of social work. A social worker must confront these conflicts, as they often take on a mediating role due to their position, for example, between their client and an institution or in balancing interests during family disputes. It is always beneficial to be able to apply methods of constructive communication and conflict resolution. The book first provides foundational knowledge about the emergence and dynamics of conflicts in social work settings. It then introduces the most important communication methods and conflict resolution tools, with a focus on mediation, which is currently considered one of the most modern and recognized procedures in the toolkit of social work.