Mediators, executives in companies, HR managers, works councils, coaches, and consultants receive valuable support from our experienced practitioner authors, mediation trainers, and lecturers Doris and Kurt Faller: How can internal responsible parties and external mediators optimally collaborate in conflict resolution? How can communication structures be improved in case of conflict? Ranging from transparent designs of the setting to the integration of feedback loops for internal organizational conflict evaluation and the techniques of systemic conflict resolution within the company, to a draft for the implementation of a conflict management system - a practical handbook for the immediate implementation of structured conflict resolution.