The employee interview is the most important tool for personnel management. It serves to improve the relationship between supervisors and employees, promotes openness and mutual understanding, and facilitates collaboration. This book contains foundational knowledge, instructions, guidelines, and checklists for preparing and conducting the most important conversation situations, whether goal-setting discussions, employee evaluations, or salary negotiations.

Contents:

• From job interviews to goal-setting discussions to termination meetings
• Concrete guidance on 20 conversation situations
• Conducting and moderating team discussions
• Legal considerations you need to keep in mind

New in the 13th edition: Specifics of virtual communication, engaging in small talk

Online work aids:

• Conversation guides
• Protocol templates
• Forms
• Checklists.