Standing firm in difficult situations. Who doesn't know those delicate conversation scenarios in professional and personal life? Suddenly, it seems like it's no longer about the issue at hand, but about ourselves. We feel under attack and fear making a bad impression. Our self-esteem is at stake. Unfortunately, it often happens at the moments when something is particularly important to us that boundaries and rules are violated. The right reaction is crucial now. That's why preparation is everything if you want to remain confident and composed. Those who understand themselves and others, and can see through the mechanisms of typical conversations, will take the right steps when things get tricky.