A proven, game-changing approach to negotiations where much is at stake – whether in the boardroom or at home. "Never Split the Difference" is a captivating, essential guide to the negotiation principles that Chris Voss has gathered and perfected throughout his remarkable career as a hostage negotiator and later as an award-winning instructor at some of the world's most prestigious business schools. From police work on the tough streets of Kansas City, Missouri, to serving as the FBI's leading international negotiator in kidnapping cases, and teaching at top universities, Voss has tested these techniques across the full spectrum of human endeavors and demonstrated their effectiveness. Those who have benefited from these techniques include business clients who have generated millions in additional profits, MBA students who have secured better jobs, and even parents negotiating with their children. "Never Split the Difference" offers a captivating behind-the-scenes look.