Dear reader, every profession has its history: The manuals for the secretarial profession bear eloquent witness to this. The knowledge required of a successful secretary today is extensive and diverse. It is clear that the modern secretary is an office manager - she manages communication, workflows, and technology in the office. The smooth handling of correspondence, the organization of incoming and outgoing mail, maintaining the filing system, managing the boss's schedule, and everything else that falls under office management in the narrower sense is second nature to her. Additionally, she must take on an increasing variety of other challenges. The growing number of communication and recording tools (fax, telex, PC, etc.) must be mastered to cope with the flood of information in the secretariat. Often, the secretary is...