Every HR department is structured differently in each company. Therefore, there are no standard solutions for many topics; rather, individual solutions must be developed. This book presents the key requirements of a modern HR organization. It shows how processes can be automated and points out typical problem areas. Using a checklist, you can identify areas for optimization. With many best-practice examples. Content: Organization, areas of responsibility, representation concept, knowledge management, assessing the expertise and competencies of HR professionals, HR processes: typical mistakes and optimization potential, the employee as a customer: support and communication, technical solutions: from outsourcing options to optimizing net salary, online work aids: checklists, guides, practical examples.