From the Harvard Negotiation Project, which brought you the mega bestseller "Getting to Yes," this practical guide is designed to help you navigate your toughest conversations with confidence and skill. Whether it's dealing with an underperforming employee, managing a challenging colleague, arguing with your partner about money or parenting, negotiating with a customer, or simply saying "no," "I'm sorry," or "I love you" – we attempt or avoid difficult conversations every day. No matter how competent we are, we all face conversations that cause fear and frustration. This book can help.

Based on nearly thirty years of research, "Difficult Conversations" takes you through a step-by-step approach to handle your toughest conversations with less stress and more success. You will learn how to:

• Decode the underlying structure and challenges of each difficult conversation
• Address tough topics without triggering defensive reactions
• Manage strong emotions – your own and those of others
• Maintain your balance, no matter how the other person reacts
• Get to the heart of the matter in a way that fosters learning and builds relationships

Packed with real-life examples, this third edition has been thoroughly updated to address topics such as race, culture, gender, power, social media, and communication through technology as we discuss the world and differing worldviews. As constructive communication becomes increasingly important in personal, professional, and public life, "Difficult Conversations" is a classic you will turn to time and again for powerful, practical advice.