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Never Lose a Customer Again

English, Joey Coleman, 2018
Price in EUR including VAT
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Product details

"Never Lose a Customer Again" is a professional book by Joey Coleman that focuses on the art of customer retention. This work explains how companies can keep their customers long-term by understanding and addressing their experiences and expectations. Coleman offers practical strategies and proven methods to strengthen customer relationships and reduce churn. The book is available in an appealing hardcover format and consists of 368 pages filled with valuable insights and case studies. It is aimed at professionals from various industries looking to improve their customer retention, as well as entrepreneurs seeking sustainable business growth. The content is written in English and provides a solid foundation for anyone dealing with customer service and retention.

Key specifications

topic
History & Archaeology
Subtopic
Humanities and social sciences
Language
English
Author
Joey Coleman
Year
2018
Number of pages
368
Book cover
Hard cover

General information

Item number
8194879
Publisher
Penguin Random House
Category
Reference books
Manufacturer No.
9780735220034
Release date
28.3.2018

Book properties

topic
History & Archaeology
Subtopic
Humanities and social sciences
Language
English
Author
Joey Coleman
Year
2018
Number of pages
368
Book cover
Hard cover

Voluntary climate contribution

CO₂ emissions
0,35 kg
Climate contribution
EUR 0,12

Product dimensions

Height
228.60 mm
Width
152.40 mm

Legal Notice

Product Safety

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
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Statutory warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Galaxus
  • 43.Econ
    0,1 %
  • 43.Hogrefe
    0,1 %
  • 43.Penguin Random House
    0,1 %
  • 43.Piper
    0,1 %
  • 43.Suhrkamp
    0,1 %

Statutory warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Galaxus
  • Penguin Random House
    Not enough data
  • An der Ruhr
    Not enough data
  • Anaconda
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  • Ariston
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Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Galaxus
  • 56.HarperCollins
    1,1 %
  • 56.Orell Füssli
    1,1 %
  • 56.Penguin Random House
    1,1 %
  • 56.Springer
    1,1 %
  • 60.An der Ruhr
    1,2 %
Source: Galaxus