The Effortless Experience
English, Matthew Dixon, Nicholas Toman, Rick DeLisi, 2013Price in EUR including VAT
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Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. However, no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems. This book presents a breakthrough idea about how to win customer loyalty.
topic | Social sciences |
Language | English |
Author | Matthew Dixon, Nicholas Toman, Rick DeLisi |
Year | 2013 |
Number of pages | 256 |
Book cover | Paperback |
Item number | 7662893 |
Publisher | Penguin Random House |
Category | Reference books |
Manufacturer No. | K5 053868766 |
Release date | 6.2.2018 |
topic | Social sciences |
Language | English |
Author | Matthew Dixon, Nicholas Toman, Rick DeLisi |
Year | 2013 |
Number of pages | 256 |
Book cover | Paperback |
CO₂ emissions | 0,35 kg |
Climate contribution | EUR 0,12 |
Product Safety |
Length | 24 cm |
Width | 15.80 cm |
Height | 2 cm |
Weight | 311 g |
Specifications may include unverified machine translations.
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Source: Galaxus- 43.Econ0,1 %
- 43.Hogrefe0,1 %
- 43.Penguin Random House0,1 %
- 43.Piper0,1 %
- 43.Suhrkamp0,1 %
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Source: Galaxus- 56.HarperCollins1,1 %
- 56.Orell Füssli1,1 %
- 56.Penguin Random House1,1 %
- 56.Springer1,1 %
- 60.An der Ruhr1,2 %
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