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Handbuch Marketing im ÖPNV

German, Till Ackermann, 2016
Price in EUR including VAT
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Product details

Marketing as a philosophy is the management of a company from the market and customer perspective. This requirement is even more relevant in a service like public transportation (ÖPNV), which involves customers directly in its production. In this market, there are particularly unique conditions between business management and the common good, even with the new legal framework. Marketing must operate in three directions: Business-To-Administration – marketing towards the task bearer, orderer, and owner; Business-To-Business – cooperation and competition marketing; and Business-To-Customer – marketing for the end customer, the passenger. The classic "4Ps," translated for public transportation, are service offerings, pricing, distribution, and customer communication. These are supplemented by the importance of personnel, lobbying, and brand development. This publication is an excellent textbook for students at universities and learners in vocational training. It creates "ÖPNV knowledge" and market insights for newcomers. For practitioners, it serves as a comprehensive reference guide to marketing in public transportation and its current trends, such as digitalization.

Key specifications

Language
German
Author
Till Ackermann
Year
2016
Number of pages
538

General information

Item number
9488945
Publisher
Pmc Media House
Category
Reference books
Release date
15.3.2016

Book properties

Language
German
Author
Till Ackermann
Year
2016
Number of pages
538
Edition
1

Voluntary climate contribution

CO₂ emissions
1,22 kg
Climate contribution
EUR 0,12

Product dimensions

Height
246 mm
Width
172 mm
Weight
1115 g

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
Legal concerns

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