Companies looking to benefit from the opportunities of digitalization must take new approaches to process optimization. Rupert Hierzer explains the new approach step by step and introduces the fundamentals of documenting, analyzing, and changing business processes. He uses many practical examples and both proven and new tools to facilitate the implementation in practice. Contents: Creating a willingness to change for necessary process optimizations. Processes as the key to digital transformation. From analysis to solution: choosing the right process optimization approach. Making sustainability measurable. Agile methods. New in the 3rd edition: Which technologies are suitable for process optimization. Integration of AI into process management. AI and human collaboration in process management.