The specialist book clearly demonstrates how quality management makes work in social services more conscious and effective, optimally balancing demands and costs. Is quality management in social work merely the bureaucratization of an interpersonal activity that eludes objective measurement? Quite the opposite! This specialist book for leaders and staff in social institutions illustrates through numerous practical examples how quality management in social services makes work more conscious, transparent, and secure, how quality management can support the staff who apply it rather than work against them, and how it helps to identify the actual needs of clients.