Companies in the service sector receive all the important information about the revised quality management standards of the ISO 9000 family with this volume. Tailored to the specific needs of the industry, renowned quality management author Elmar Pfitzinger explains the contents of the updated documents. The focus is on implementing the requirements for a quality management system according to DIN EN ISO 9001:2015-11. Special attention is given to the new topics introduced during the standard revision: opportunity and risk management, knowledge management, the role of top management, process-oriented and risk-based approaches, and more. The reader receives practical guidance for implementation in their own company.