For many years, Chris Voss served as a negotiator for the FBI during hostage situations. He negotiated with a variety of criminals, including bank robbers and terrorists. In his book "Never Split the Difference," the expert in high-stakes situations introduces readers to the world of tough negotiations and reveals what truly matters when everything is on the line. Life is, after all, made up of negotiations for which it’s best to be well-prepared: from buying a car, to salary or rent negotiations, professional discussions, and even conversations with a partner. This book, with its focus on emotional intelligence and intuition, gives readers a crucial advantage in discussions: nine effective principles such as active listening and tactical empathy ensure that you have everything under control both personally and professionally, and always come out convincing.