Professionals in social work are repeatedly confronted with various conflicts: issues between clients, as well as conflicts within the team or with contacts at the youth welfare office. It is essential to recognize and understand conflicts and to handle them constructively and competently. Nine building blocks for self, case, and system competence in conflicts form the core of this book. Foundations and tools are clearly presented using case examples from general social services, open youth work, and school social work. Exercises and practical aids facilitate the transfer into practice. A well-founded practical guide for all professionals in social work and those who aspire to be.