The quality management system in social institutions has rapidly evolved. New terms and concepts have emerged, while professional standards and ethical norms are expected to remain valid. Institutions and umbrella organizations are therefore seeking guidance and decision-making aids. What can quality management systems achieve? How can they be beneficial for people? The completely revised edition includes seven new topics such as personnel development and leadership, knowledge management, total value management, and balanced scorecard. The contributions in this book present theoretical and practical concepts of quality management. New insights and experiences in the implementation of early intervention, childcare centers, schools, youth services, adult education, workshops for people with disabilities, rehabilitation, and elderly care are also discussed.